Recently there were some big debates on IcedGems Facebook page about whether their cupcakes are good or bad. Specifically, one customer complained saying that she bought 6 cupcakes that were very dry. IcedGems responded by saying that they “bake artisnal cake from scratch packed with flavor and the crumb is different to mass produced cake with enhancers.” Then, they basically went on to suggest that she was use to crappy store-bought cakes so she wouldn’t be able to appreciate their cakes. They did offer to replace them though, which is a nice gesture.
When I first read this I wanted to jump in with my thoughts for a couple reasons. First, NEVER suggest that a paying customer might not have good taste. If you do, you risk loosing a customer and any friends of theirs. Second, my first experience from IcedGems was a cupcake from their truck, and it was dry. There is no question about it. While this blog might be new, I’ve been eating cupcakes for a long time from bake shops and cupcakeries all over the United States, and I know when one is dry. BUT I didn’t respond. Instead, I decided to give them the chance to prove me wrong, I purchased two cupcakes from their store front yesterday.
Before I get into my review of the actual cupcake, I want to critique their packaging methods:
If you aren’t sure what you are looking at, let me describe it for you. The do not use boxes when you purchase one or two (or I’m guessing three) cupcakes. Instead, they treat your beautifully decorated cupcake like it’s a doughnut or bagel and throw it into a bag wrapped in parchment paper. I understand that boxes add cost, but to me this isn’t cool. Someone has taken the time to decorate this little treat, and you are going to possibly mess that up, so the person who spent $2.50 on each little “gem” can’t enjoy the time that went into it? It just makes no sense to me. Single serving boxes aren’t expensive when ordered in bulk and you can raise the price to $3 if need be. I really didn’t want these to be messed up and dry so I was very careful with the bags, and when I got home I immediately stored them in my cupcake containers to insure they stayed as moist (or as dry) as they were when I got them while letting them get to room temperature:
Okay, now on to my review. The first cupcake I tried was the Turtle:
I have to say, I was really bracing myself for the worst, becuase of my last experience, but it wasn’t as bad as I thought it would be. The cake wasn’t the moistest chocolate cake I have ever had (Georgetown Cupcakes and, surprisingly, Roland Park Bagel are), but it also wasn’t as dry as the chocolate cake from my prior experience with their truck. The frosting was REALLY sweet, but I do understand that some people like overly sweet frosting, and that’s okay. The texture was good and it was full of flavor, and that is important. I have to admit though, while I loved the “caramel balls” and chunks of chocolate in the cake, this cupcake probably wouldn’t keep me coming for more.
So, how about the second cupcake? Was that any better? For my second selection, I chose the Apple Caramel. (I must have been in a caramel mood yesterday…)
The squishy apple things on top were a bit strange, so I pulled those off, but otherwise this cupcake was the standout of the two. The cake was very moist and filled with apples and caramel. The frosting was still really sweet, but it seemed to be balanced out better by the apple flavor. This cupcake, I would get again.
So, what are my final thoughts? Artisan, dry, or inconsistent? I would have to say, inconsistent. I have no doubts that IcedGems is totally capable of baking a decent cupcake. But I do think that they are not consistent. If they produced a quality product more frequently, 25% of the feedback on that one Facebook post would not have been negative. So IcedGems, I think you should work on your quality control. If you do that, then I have no doubts that you could compete with some of my Baltimore favorites.
For more information on IcedGems Baking, visit: www.icedgemsbaking.com.
– Posted by Cupcake Crusader, Stacy (Baltimore, MD)
UPDATE: Since this review, the Crusaders have been amazed at how much we have been enjoying IcedGems. Not only have all their cupcakes been great, but their customer service has been stellar!
Very well said. Are you going to share the review with them?
I tagged them on Facebook, so I believe they will see this review. I hope that they don’t take it as an attack, as it isn’t meant to be that. They really can produce a great cupcake, and if they were more consistent, I think would easily be one of the top cupcake bakers in Baltimore.
I saw that after commenting. It would definitely be good for them to be more consistent, especially since they have the advantage of a traveling truck vs. other Baltimore cupcakeries.
Also, I can’t believe how intact the cupcakes stayed on your journey home! Even Hamilton Bakery, who doesn’t technically specialize in cupcakes, has indiviual boxes.
You make me hungry, Stace! I am enjoying your blog though. 🙂
Haha! Thanks Ashley!
I hope they do read your review and take things into consideration…ESPECIALLY the packaging! I too cannot believe you were able to get them home safely, they actually look very nicely decorated so to just throw them in the bag with the tissue over them I wouldn’t expect them to travel home too well.
Marina, I’m so glad I’m not the only one who agrees on the packaging. I actually should clarify, that I can understand why bags might be necessary on the truck, since I know there is limited room, but at the store front, I think they really should have boxes for all size orders, even if it’s just one. I think it helps with the whole cupcake buying experience. From the second you walk into a place filled with cupcakes, you have this great feeling. You get to browse the flavors, ask questions, make your final selections, and then typically, walk away with your special treat in a pretty little box, which you can’t wait look at more and savor once you get to your home/work/etc. When it’s put in a bag it’s kind of kills that excitement just a little bit.
Boxes must cost a lot more than you would think bc I went to Red Velvet cupcake in D.C. recently and they had a sign that they were no longer giving boxes with orders of 3 cupcakes or less. I ordered 4 so I could get a box since I was taking them on the subway with me.
Also, I’ve never had an Iced Gems cupcake, but their comments towards Jen pissed me off so much that I probably never will.
Hi Browsies, I appreciate your feedback! The reason I suggested that if they feel the need to raise the price of their cupcakes to $3.00 would be to cover the additional cost of a box. When ordering boxes in bulk quantities, you can get them for a pretty good price. A quick Google search pulled up a vendor that sells them in packs of 100 for just $.31 each. I have also been to places that give you the option of paying for a box or not. So, if you don’t really care you don’t have to pay the extra $.25 to $.50. Either way, I guess I just don’t think that actually covering the frosting on the cupcake with parchment paper is the best idea. Maybe if they just placed it in the bag carefully, it wouldn’t as much of an issue?
I’ve been to Red Velvet before. How do you like their cupcakes? I went last August (2010) on the same day I tasted cupcakes from Georgetown and Hello Cupcake. With the two of those on the same day, unfortunately Red Velvet was not the stand out cupcakery of the day. 😦 I’m curious to hear your feedback.
I would definitely agree with you that their comments towards a paying customer (Jen) were unacceptable. I’ve heard that they are quite nice in person though, so if you are ever in the area and they are close buy, you may want to give them a try? Hopefully your experience will be positive if you decide to do so. 🙂
Thanks for reading and commenting on our blog! We hope you visit again!
Pingback: Need a fancy handmade cupcake stand? We know the artist you are looking for! | Cupcake Crusaders
Pingback: An Unexpected Surprise! | Cupcake Crusaders