Back in September, Cupcake Crusader, Elisa, stumbled across PopsyCakes at a Florida airport. If you’ve never heard of a PopsyCake, it’s a cupcake stuck on a pretzel stick, dipped in chocolate and then decorated. (Are you drooling yet?) We were all so excited to try this, but unfortunately, it wasn’t as good as we had hoped. However, their Facebook Page is filled with compliment after compliment and after reading their story about how the company began, I decided to contact them to see if we could get a replacement and give them another shot before reviewing.
To give a little background, PopsyCakes were created by Jessica Cervantes when she was just 16 years old. Two years later, in 2008, this idea won her first place in the Network for Teaching Entrepreneurship (NFTE.com) National Business Plan. She is now a college student and managing the business at the same time. After reading this, I knew that I didn’t want to post a negative review, especially if so many people have been enjoying them.
Our first-class experience with PopsyCakes began almost immediately after contacting them. They emailed us back within 12 hours, shocked that we didn’t have a good experience. Convinced that they could change our minds, they decided to send us a variety of flavors to sample, instead of just replacing the 1 PopsyCake we had purchased. I have been so impressed with their customer service and the way they stand behind their product 100%. I think many companies could learn a thing or two from them.
After only waiting a few days (and dealing with some minor issues with USPS… but that’s another story…) my box arrived!
I really wanted to dive right into these the moment they arrived, but knew I needed to take photos of them first and I wanted to share them with the other Crusaders, so, I waited. For 3 days. (It felt like an eternity. Okay, maybe I’m being a little dramatic).
Unfortunately, Crusader Jenn and I had to try them without Elisa, but since they sent us 2 duplicates of the Peanut Butter Blast (the flavor that we had initially tried) I have a full one for Elisa to have. Despite how well they were wrapped, the pretzel sticks on 2 of the 4 were broken.
I wasn’t too concerned about this because I knew I would be cutting it up to share, but I can see that if someone ordered them and they arrived with the sticks broken, they could be disappointed. This also could have happened on my end. I’m honestly not sure. Either way, it was finally time to unwrap and taste them!
The first one we decided to try was the Peanut Butter Blast.
It was a thousand times better than the one we tried back in September! This PopsyCake is described as “Reese’s Peanut Butter cake dipped in scrumptious milk chocolate. Finished with chocolate drizzle and fresh peanut accents” I’m not sure if the cake is actually peanut butter cake, or if the peanut butter is limited to the space between the cake and the milk chocolate.
I think this could use a little more of a “peanut butter punch,” but overall, it still had a nice flavor. The cake closest to the pretzel was the best part with a good mix of salty and sweet. Milk chocolate isn’t my favorite, so it’s hard for me to say that I loved that part, but the cake inside was really good.
Next up: Vanilla Bean Dream
This PopsyCake is vanilla cake dipped in milk chocolate. Usually Jenn and I find that vanilla cake can be boring, but this was actually really good. I think we both agreed that we preferred it over the Peanut Butter Blast. The vanilla cake was light and had great flavor. The milk chocolate on the outside actually worked really well with the cake. After this, we were exited to move on to the next one:
Dark Chocolate Decadence.
Being a big fan of dark chocolate, we decided to save this for last, hoping it would be the best. And in our opinion, it was. This PopsyCake was made with savory brownie cake (which really just tasted like a brownie, but we weren’t complaining) dipped in dark chocolate.
I could have easily finished this whole thing on my own. In fact, I kinda wish I didn’t have to share, but I love my crusaders, so I wasn’t going to do that. (Plus, I’m not sure that I could have even used physical force to get Jenn’s piece away from her). This PopsyCake has left me wishing that PopsyCakes reached more vendors across the USA. Right now they are limited to Florida, but I have no doubts they will continue to expand.
So, what went wrong with our first PopsyCake? Well, the representative from PopsyCakes and I both think that the vendor did not maintain the conditions that are necessary to guarantee freshness of their PopsyCakes. They are aware of the location we purchased ours, and said they will look into it further. If you’ve had a similar experience, I urge you to give PopsyCakes another chance. When you are shipping a product out to a vendor, you put a lot of trust into them, and unfortunately sometimes things go wrong. But after experiencing PopsyCakes for myself, I know you won’t be disappointed if you give them a second chance. Or, if you’ve never tried them, give them a first chance, and then, I’m sure you’ll be going back for more.
– Posted by Cupcake Crusader, Stacy (Baltimore, MD)